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Archive for March, 2010

Phone Insurance and Water Damage

Thursday, March 25, 2010
posted by Jordan

Water damage can be far more deadly than you might think.  We have many, many horror stories of seemingly tiny amounts of water in weird and unusual places and times completely killing a phone, frying the computer 'brains' of the handset.

One particular situationwas a female friend simply riding her bicycle in London, with her phone in her rucksack on her back.  It started raining and within minutes she got off at her destiniation - it was only a6 minute bike ride in total.  When she arrived her phone was completely deada and after the best attempts did not ressurect.  She had to get a replacement phone.

Now, some phones can be more resilient to a bit of water damage than others.  But the trouble is you just never know.

The best steps to take are as follows...

IMMEDIATELY get the phone out of the water or wet envirnment.  The longer it is under the more chance that it will not come back to life.

If it is off DO NOT turn it on or try to turn it on.  This will pass the electrical current through the phone and across the vital 'brains'.  If there is moisture in there it is then likely to short-circuit and fry itself. Dont turn it on.

Take it apart immediately, take off the battery, take out the SIM card and put them in a warm dry place - not on a radiator but near one is ok - 30cm away or so.

Leave it like that for 48 hours.

DO NOT turn it on within 48 hours.  See above - if it is still slightly wet yo will fry it.

After 48 hours, put it all back together.  Then turn it on.  If it will not turn on you have a very expensive paperweight. If it does turn on watch over the next few hours and days for faults like screen flicker and the phone software working in strange ways.

So sometime, just sometimes your phone *might* survive.  But usually water damage will completely kill it - or will render it largely useless for example by making half the screen not work - or the phone menu system no longer work - at which point you need to get a new phone.

This is why you need to be protected with a water damage cover within your phone insurance

Mobile Phone Insurance and Phone Theft

Wednesday, March 17, 2010
posted by Jordan

Mobile phone theft is a BIG issue.

According to Continental Research over 1.3 MILLION phones are stolen every year.  According to Halifax Insurance that figure is over 2 MILLION.

Either way - that is a LOT of phones being stolen.  Who's to say it won't be your phone next?

The unfortunate reality is that your phone - and most people's phones - have a resale value to theives.  This is despite all the government and phone industry initiatives like the blocking of phone stolen phone IMEI in a group database, because that only works in this country.  The stolen phone can still be shipped out - often to Africa - and used there.

So if you phone is going to be stolen - and we are talking if - then it is very unlikely that you are going to get that same phone handset iteself back again (it can happen but very rarely) - then why not make sure you are insured for such theft and make sure you get a replacement phone back with you quickly and at far less expense than having to buy yourself a whole new phone (which would cost you in the hundreds of pounds) ?

This is why you need mobile phone insurance

Phone Insurance Extended Warranty

Wednesday, March 10, 2010
posted by Jordan

When you buy any item in the UK it is covered by the Consumer Goods Act part of which stipulates that manufacturers of any product are liable for any product faults within the firsts 12 month - this is the manufacturers warranty.  That means that if your phone just goes wrong for no external reasons then the manufacturer is responsible for fixing it.

One thing to be aware with this is the law in less than clear on how soon they must fix it.  They might take a month.   That is a long time to be without your mobile phone.

So a mobile phone insurance policy such as ours with 48 hour claim handling is a major advantage over this potential delay.

Also after the first 12 months the statutory manufacturers warranty ceases.  After then if anything goes wrong then you are on your own...

Unless you have a phone insurance like ours which includes Extended Warranty cover

Just another reason to get your phone insurance

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